The Grievance Redressal Cell was formed to create a platform to express problems regarding academic and non- academic matters. The cell looks into the grievance lodged by the students and the staffs( teaching and non-teaching) of the college. The students and the staffs of the college may approach the cell to voice their grievances regarding the educational environment and other related issues. In addition, they can express their satisfactions and suggestions to improve the services. The cell will address the grievances promptly and judiciously.

Definition:
a.    “Act” means the University Grants Commission Act,1956(3 of 1956);
b.    “grievance” means and includes,complaintsor complaints or not relating to academic and non academic matter as defined under Regulation3(f) of the UGC Regulations,2023 including the grievances relating to internal assessment.
c.    “aggrieved student” means a student,who has any complaint in the matters relating to or connected with the grievances defined under these regulations.
d.    “student” means a person enrolled,or seeking admission to the college.
e.    “college” shall mean Thomas Jones Synod College.


Objectives of the Grievance Redressal Cell.
1.    The Grievance Redressal Cell was formed to maintain a healthy atmosphere among the Students, Faculty and Management.
2.    To create a platform where students can raise any queries regarding academic and non academic matters.
3.    To ensure effective solution to the student’s grievances with an impartial and fair approach.

Functions of the Grievance Redressal Cell.
1.    One suggestion box is installed in the college campus.
2.     Students and the staffs of the college can lodge their grievances and suggestions through the suggestion box.
3.    Suggestion relating to improve the academic and non- academic activities of the college are encouraged.
4.    The members of the Grievance Redressal Cell meet once a month to open the suggestion box.
5.    The complaints/ suggestions are made aware to the Principal and  the convener of the cell addressed the complaints/ suggestions to the concerned departments,cells, committee for necessary action.
6.    The concerned departments,cells, committees are required to respond back to the cell regarding the complaints or suggestions made by the students and the staffs.

Structure and Composition of the Committee
The Committee shall consist of
a.    The Principal of the college -Chairperson
b.    Coordinator to be nominated by the Principal
c.    Three members of the teaching faculty to be nominated by the Principal
d.    A representative from among students of the college to be nominated by the Principal.

Mechanism:
This committee works towards resolving the complaints lodged by the students. Written grievances may be dropped in the suggestion box situated in the ground floor of the college.Students are requested to note that making a complaint is serious and therefore,they are to use this power in a responsible manner. At the same time,the college assures students that their identity will not be disclosed to anyone and once a complaint is made,it will be treated with confidentiality.
          Depending on the seriousness of the problem,the issues are resolved by the committee under the guidance of the Principal. The committee will tackle the complaints promptly and efficiently in fair manner.

Grievances related to matters tackled by the cell.
1. Academic issues pertaining to teaching -learning and evaluation activities.
2. Issues relating to library, departments, administrative and canteen.
3. Health and Sanitation related matters.


Procedures:
1.    Opening of the suggestion box every first week of the month.
2.    Matters are discussed among the members of the Cell after which the matters are reported to the Principal.
3.    Formal letters along with a copy of the complaints/suggestions are sent to the concerned departments,cells, committees for necessary actions within a period of 15 days from the date of receipt of the complaints.
4.    Concerned departments,cells, committees should respond to the Grievance Redressal Cell about the grievances and actions undertaken within a period of 15 days from the date of receipt of the complaints.